Privacy Policy

When you visit our website, funverse.tw ("Funverse" or the "Site"), and use our services, you entrust us with your personal information. We take your privacy seriously.

This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data. Please read this Privacy Policy carefully, as it contains important information about your privacy and legal rights.

If you do not agree with any part of this Privacy Policy, please discontinue your use of the Site and our services.

PURPOSE

This Policy sets out how and what types of personal data the Company processes when you use the Website and the social networks through which we maintain an online presence (hereinafter referred to as the "Social Networks"), including any personal data you may provide through the Website or Social Networks when you obtain our services.

For the purposes of this Policy:

"Personal Data" means any information relating to an identified or identifiable natural person ("data subject", "you", "your"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to that person's physical, physiological, genetic, mental, economic, cultural, or social identity.

"Processing" means any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means. This includes collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

This Policy also explains how and what personal data we may collect from third parties and provides information on how you can exercise your rights in relation to the processing of your personal data. It applies to processing activities carried out by Funverse in relation to the personal data of its clients, potential clients, website and application visitors, and users. The collection of certain personal data is necessary for us to provide our products and services to you.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18 years old, please do not use our services or provide us with any personal information.

AMENDMENTS

The Company reserves the right to amend this document from time to time and will notify you appropriately. However, we encourage you to periodically review this statement to stay informed about how we process and protect your personal data.

WHAT PERSONAL DATA DO WE COLLECT?

Personal Information You Disclose to Us

Overview: We collect personal data that you voluntarily provide to us, including your name, address, contact details, account credentials, security-related information, payment-related information, and, where applicable, social media login details.

When you register on the Site, express an interest in obtaining information about us or our products and services (for example, by submitting messages, participating in promotions or competitions, or otherwise interacting with us), we collect the personal information that you choose to provide. The specific personal data collected depends on your interactions with us, your preferences, and the products and services you use.

The personal information we may collect includes, but is not limited to, the following:

• Name and Contact Information: Such as your first and last name, email address, postal address, telephone number, and other similar contact details.
• Account Credentials: Including login credentials, authentication data, and other security-related information used to access your account. Passwords are processed in an encrypted or protected form and are not stored in plain text.
• Payment Information: If you choose to make a purchase, we collect the information necessary to facilitate payment processing, such as a payment method identifier. All payment transactions are processed by third-party payment service providers, and we do not store complete payment card details. You should review the privacy policies of the relevant payment provider and contact them directly for questions regarding payment data.
• Social Media Login Information: You may choose to register or log in using a third-party social media account (such as Google or other supported platforms). If you do so, we will collect certain information as described in the section titled "How We Handle Your Social Logins" below.

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and kept up to date. Please notify us promptly of any changes to your personal information.

Automatically Collected Information

Overview: When you visit our website, we automatically collect certain technical and usage-related information, such as your IP address and browser or device details.

When you access or use the Site, we may collect information including your IP address, browser type and version, device characteristics, operating system, language preferences, referring URLs, device identifiers, country or approximate location, site usage data, and other similar technical information. This information is used for internal analytics, reporting, security monitoring, and to ensure the proper functionality and performance of the Site.

Like many websites, we use cookies and similar technologies (such as pixels and log files) to collect and store certain information automatically. For more information about how we use cookies and how you can manage your preferences, please refer to our Cookie Policy.

We may generate aggregated, anonymized, or de-identified data from the personal information we collect. This data cannot reasonably be used to identify you and is used to analyze trends, understand user behavior, improve our services, enhance security, and optimize the overall user experience. We may use and share such aggregated, anonymized, or de-identified data with third parties for legitimate business purposes, analytics, research, and service improvement, in accordance with applicable laws and regulations.

Data Collected from External Sources

Overview: We may receive limited personal information about you from publicly available sources, marketing partners, social media platforms, and other third-party sources, where permitted by applicable law.

We may obtain such information from sources including public databases, joint marketing partners, and social media platforms (such as Google, Facebook, or other similar services), depending on your privacy settings and the permissions you grant to those platforms. Examples of the information we may receive include publicly available profile information (such as name, email address, profile picture URL, and general location), marketing or lead generation data, and information related to online advertisements, search results, or sponsored links. We only collect and use such information to the extent it has been made publicly available or lawfully shared with us, and in accordance with applicable data protection laws.

How Your Information is Utilized

Overview: We process your personal information for purposes based on our legitimate business interests, to perform our contractual obligations with you, to comply with applicable legal requirements, and/or where you have provided your consent.

The personal information collected through our Site is used for the purposes described below. For each purpose, we identify the applicable legal basis under data protection laws. We process personal information only to the extent necessary and in accordance with these stated purposes.

• Account creation and authentication (Consent / Contractual): To facilitate account registration, login, and authentication, including when you choose to link your account with a third-party service (such as Google or Facebook). In such cases, we process only the information you authorize those services to share with us.
• Marketing and promotional communications (Consent / Legitimate Interests): To send marketing messages and promotional communications in accordance with your preferences. You may opt out of marketing communications at any time (see "Your Privacy Rights").
• Administrative communications (Legitimate Interests / Legal / Contractual): To send service-related information, including updates about features, changes to our terms, conditions, and policies, and other operational notices.
• Order fulfillment and transaction management (Contractual): To process and manage orders, payments, refunds, exchanges, and related customer support requests.
• Testimonials and user feedback (Consent): To publish testimonials or feedback containing personal information, only where you have provided explicit consent. You may request updates or removal of testimonials by contacting us at support@funverse.tw.
• Advertising and content personalization (Consent / Legitimate Interests): To deliver relevant content and advertisements, measure campaign performance, and improve advertising effectiveness, where permitted by law.
• Promotions and competitions (Consent / Contractual): To administer promotions, giveaways, and competitions when you choose to participate.
• User feedback and surveys (Legitimate Interests / Consent): To request feedback, conduct surveys, and improve our services and user experience.
• Security, fraud prevention, and abuse detection (Legitimate Interests / Legal): To protect our Site, users, and business by monitoring for suspicious or fraudulent activity and enforcing security measures.
• User-to-user interactions (Consent): To enable communications between users where such functionality is provided and consented to.
• Legal compliance and enforcement (Legal / Legitimate Interests / Contractual): To enforce our terms, comply with legal obligations, respond to lawful requests, and protect the rights, safety, and property of Funverse, our users, and third parties.
• Service improvement and analytics (Legitimate Interests): To analyze usage trends, evaluate performance, improve our platform functionality, and enhance our products, services, and overall user experience.

How Do We Use Your Information?

In Short: We process your personal information based on legitimate business interests, the performance of our contract with you, compliance with legal obligations, and/or your consent.

We use personal information collected through our Site for the following purposes:

• Account creation and authentication: To facilitate account registration and login, including when you choose to connect your account with a third-party service (such as Facebook).
• Marketing and promotional communications: To send marketing messages and promotional content in accordance with your preferences. You can opt out of marketing communications at any time (see "Your Privacy Rights").
• Administrative and service-related communications: To provide updates regarding our products, services, features, and changes to our terms, conditions, or policies.
• Order processing and transaction management: To process and manage orders, payments, refunds, returns, and exchanges conducted through the Site.
• Advertising and content personalization: To deliver relevant content and advertisements, and to measure and improve their effectiveness, where permitted by law.
• Promotions, prize draws, and competitions: To administer promotions and competitions when you choose to participate.
• User feedback and engagement: To request feedback, conduct surveys, and communicate with you regarding your experience on the Site.
• Site security and fraud prevention: To maintain the safety and integrity of our Site, including monitoring for and preventing fraudulent or abusive activity.
• User-to-user communications: To enable interactions between users where such features are offered and used with consent.
• Service improvement and analytics: To analyze usage trends, improve Site performance, and enhance our products, services, and user experience in ways directly related to platform operation.

HOW DO WE HANDLE YOUR SOCIAL LOGINS?

Our Site allows you to register and log in using third-party social media account credentials, such as Google or other supported providers. If you choose this login method, we will receive certain profile information from the relevant social media provider.

The information we receive depends on the provider involved and your privacy settings on that platform, but typically includes basic profile information such as your name, email address, and other information you have chosen to make publicly available or authorize for sharing.

We use the information obtained from third-party social media providers solely for the purposes described in this Privacy Policy or as otherwise clearly disclosed to you on the Site. We do not request or access private information beyond what you expressly authorize through the social login process.

Please note that we do not control, and are not responsible for, how third-party social media platforms collect, use, or share your personal information. We encourage you to review the privacy policies and settings of those third-party providers to understand how your personal data is handled and how you can manage your privacy preferences.

Is Your Information Transferred Internationally?

In Short: We may transfer, store, and process your personal information in countries other than your country of residence. When we do so, we take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable data protection laws.

If you are located in the European Economic Area (EEA), please be aware that some of the countries to which we transfer your personal data may not provide the same level of data protection as your home country. In such cases, we implement appropriate safeguards—such as contractual protections or other lawful transfer mechanisms—to ensure that your personal information remains adequately protected in accordance with this Privacy Policy and applicable legal requirements.

WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the privacy or security practices of third-party advertisers or service providers that are not affiliated with us. Our Site may contain advertisements from third parties that are not affiliated with us and may include links to external websites, online services, or mobile applications. We do not control, and are not responsible for, the privacy, security, or content of these third parties. Any information you provide directly to third-party advertisers or external platforms is not governed by this Privacy Policy. We encourage you to review the privacy policies and practices of any third-party websites, services, or applications you interact with through the Site, and to contact those third parties directly if you have any questions regarding their data handling practices.

How We Protect Personal Information

The security of your personal information is important to us. We take reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include the use of industry-standard security practices, such as encryption technologies (including Secure Socket Layer (SSL)) and access controls designed to protect your data.

Access to personal information is limited to authorized personnel within our organization who require such access to perform their job functions and provide the services described in this Privacy Policy. Personal data is stored in secure environments with appropriate safeguards in place.

Payment and transaction-related information is processed securely by third-party payment service providers. We do not store full payment card details on our systems, and any data we do retain is handled in a secure and protected manner.

Despite our efforts to safeguard your information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

In the event of a data breach involving your personal information, we will take reasonable steps to mitigate the impact and, where required by applicable law, notify affected users and relevant authorities without undue delay.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal obligations).

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible (e.g., due to backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under the age of 18. By using the Site, you confirm that you are at least 18 years old. If we discover that personal information has been collected from users under the age of 18, we will deactivate the account and take reasonable steps to promptly delete such data from our records. If you become aware of any data collected from children under 18, please contact us at support@funverse.tw.

What Are Your Privacy Rights?

In Short: In some regions, such as the EEA, you have rights that give you greater access to and control over your personal information.

Depending on your region, you may have certain rights, including the right to access, update, or delete your personal information. To exercise these rights, please contact us at support@funverse.tw. We will review and respond to any requests in accordance with applicable data protection laws.

Account Information and Account Termination

You can review or modify your account information or request account termination at any time by: accessing and updating your account through the account settings on the Site; or contacting us using the contact information provided below.

Information Retained After Account Termination

Upon your request to terminate your account, we will deactivate or delete your account and remove your personal information from our active databases. However, certain information may be retained in our records where necessary to: prevent fraud and abuse; resolve disputes or troubleshoot issues; assist with investigations; enforce our Terms of Service; and comply with applicable legal or regulatory obligations.

Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You may choose to remove or reject cookies through your browser settings. Please note that disabling cookies may affect the availability or functionality of certain features or services on our Site.

Marketing Communications

You may unsubscribe from our marketing and promotional emails at any time by clicking the unsubscribe link included in such emails or by contacting us using the contact details provided. Once unsubscribed, you will no longer receive marketing communications from us; however, we may continue to send you service-related communications that are necessary for the administration and operation of your account. You may also manage your marketing preferences by: indicating your preferences during account registration; updating your preferences within your account settings; or contacting us directly.

Do Not Track Signals

Some web browsers offer a "Do Not Track" ("DNT") feature that signals a preference regarding tracking across websites or online services. At this time, we do not respond to or honor Do Not Track signals, and we do not alter our data collection practices based on such signals.

Your Rights

As a user of our Services, and subject to applicable data protection laws, you may have the following rights regarding your personal information:

• The right to know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• The right to disclosure: You have the right to request that we disclose certain information regarding our collection and use of your personal information during the preceding twelve (12) months.
• The right to deletion: You have the right to request the deletion of personal information we have collected from you, subject to certain legal and contractual exceptions.
• The right to opt out of sale or sharing: You have the right to know whether your personal information is sold or shared, and if so, to whom. You also have the right to opt out of the sale or sharing of your personal information, where applicable.
• The right to non-discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights, including denial of services or different pricing, subject to certain lawful exceptions.

Do We Make Updates to This Policy?

In Short: Yes, we will update this policy as necessary to remain compliant with relevant laws.

We may update this privacy policy periodically. The updated version will be marked with a revised "Revised" date, and the updated policy will become effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you by email or by posting a prominent notice.

How Can You Contact Us About This Policy?

If you have any questions or comments about this policy, you may contact us via email at support@funverse.tw.